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The
best way to tell the
story of us is to
describe what we've
achieved for our clients
and how. We helped to
create a totally
independent and fully
computerized based
network for Mother Dairy
Calcutta. Where
complain & movement
processing is working
online 24
hours round the clock.
Sales management and
target calculation are
also done automatically
forecasting the
monthly/yearly sales.
For Ducks Pharma, from
pin to peak all
information has been
automated. The job is
now in a smooth process
and hopefully be
automated totally soon.
From their purchase to
production and packaging
to delivery all aspects
are smoothly covered in
the system.
We also have other
stories to tell about
what we did for India
Govt. Mint, Arogyo
Niketon Nursing Home,
INGAF, FIEM, and Thus,
among others. Our client
portfolio includes
companies located
through out several
states of India.
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Technical
Support |
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Spectra
utilizes
formal
project
management
practices,
tools
and
techniques
to
manage
the
Solution
Integration
phase.
An
engagement
manager
is
assigned
to each
customer
to
provide
overall
project
management
of
services-related
activities
and to
facilitate
communications
between
all
internal
and
external
resources.
This
approach
ensures
all
projects
are well
planned,
managed
and
delivered
- on
time,
within
budget
and
according
to
specification. |
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Spectra's
Technical
Support
department
offers
assistance
also via
Web-based
database
helpdesk
solution.
The
system
allows
our
customers'
representatives
to log
into
their
account
and
either
send
requests
to
Spectra
Technical
Support
or check
the
status
of
existing
questions.
Subsequently,
Spectra's
Technical
Support
engineers
use this
database
to log
calls,
communicate
directly
with
customers
and
track
issues
through
to
resolution. |
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Support
Mode |
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Spectra
provides
support
on-client-site
, on net
, on
their
development
site
too.
Depending
of the
situation
of their
clients
Spectra
provides
support
round
the
clock.
One of
our
technical
people
is
always
on line
with the
clients
for any
kind of
technical
difficulties.
If
necessary
more
than one
is also
available
to the
client
site for
solving
any
emergency
situations.
On net
clients
are also
allowed
to
submit
there
problems,
suggestions, |
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Spectra
provides
earliest
support
on net
depending
on
nature
of the
problem.
Any
sorts of
support
or
technical
discussion
relating
to
software/Hardware
or Net
is
always
supported
from us.
Mail us,
Call us,
Come to
us we
are
always
there
for
making
you
comfortable. |
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52
Motilal Nehru Road, India, Kolkata - 700029 |
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All rights reserve to Spectra
Consultancy Private Limited. |
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