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 In the competitive race to build robust Content Networks, companies are faced with the difficult task of investigating a myriad of emerging technologies and solutions to determine what best meets their organizations' unique needs. Spectra's Professional Services group responds to this challenge by offering a full range of services, from evaluating a company's resources and business goals through the development of a customized implementation program, subsequent solution education and support. Our approach includes the following series of service offerings:

Solutions Discovery Pilot Implementation Application Programming Solution Integration Training Technical Support

Solutions Discovery is a critical phase in establishing a successful Content Network solution. In this phase our consultants review your goals, examine the full range of business processes related to the exchange and distribution of content and recommend the appropriate solution components, including any necessary complementary technologies and customization projects. This assessment considers relevant emerging technologies and integration requirements, ultimately guiding the development and implementation of a complete Content Network solution.


Pilot Implementation The goal of this phase is to deploy the platform in a test environment to identify any previously unforeseen issues and prepare for a production implementation. During this stage our Professional Services team delivers information that is critical to effectively implementing the full.


Customized Application Programming If customized integration services or applications development are required to complete your Content Network solution, our application engineers, well versed in the latest and most popular development tools, along with key vendor partnerships allow us to identify and integrate any necessary third-party technologies.


Solution Integration Spectra utilizes formal project management practices, tools and techniques to manage the Solution Integration phase. An engagement manager is assigned to each customer to provide overall project management of services-related activities and to facilitate communications between all internal and external resources. This approach ensures all projects are well planned, managed and delivered - on time, within budget and according to specification.


System Training Spectra offers both a Basic one-day training class and a one-day Advanced training class. The Basic training class covers the essential information required to operate, administer and troubleshoot Spectra's core products. The Advanced training provides insight into tuning our products for optimum performance or building extensions though the open API.


Technical Support Spectra's Technical Support department offers assistance also via Web-based database helpdesk solution. The system allows our customers' representatives to log into their account and either send requests to Spectra Technical Support or check the status of existing questions. Subsequently, Spectra's Technical Support engineers use this database to log calls, communicate directly with customers and track issues through to resolution.

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